As a Melburnian and a gamer, I’ve always had a fascination with the world of video games. From the early days of Pac-Man to the vast, sprawling universes of modern titles, I’ve always been curious about the dedication and passion that goes into creating these immersive experiences. Recently, I came across an incredible story that really drove home the impact that developers can have on their players’ experiences.

In the world of No Man’s Sky, a fan had sunk an astonishing 611 hours into the game, only to find themselves stuck on a save that couldn’t be resolved. The problem was so complex that even the average player or support staff couldn’t help. Enter the developers, who took it upon themselves to address this issue head-on. They rolled up their sleeves, listened to the fan’s problem, and implemented a fix that got the player back on track.