There’s something deeply unsettling about watching someone potentially waste thousands of dollars while you’re powerless to help them. That’s exactly what’s happening to a Queensland homeowner who’s been receiving insurance correspondence for a mysterious “GJW” – someone who’s been paying premiums on their house for over 15 years, totalling potentially $15,000 or more.

The story reads like something out of a Kafka novel. The current homeowners have tried everything: returning mail, contacting the bank, even going to AFCA. Nothing works. The insurance company just keeps happily taking GJW’s money, year after year, for a policy they could never claim on because they don’t own the contents.