The story about Taco Bell’s AI drive-through ordering 18,000 waters caught my attention this week, but honestly, it wasn’t the tech failure that had me shaking my head. It was reading through the flood of comments about outsourcing experiences that really got under my skin. The whole thing reads like a perfect microcosm of how we’ve collectively lost our minds when it comes to business decisions.

There’s something deeply frustrating about watching companies trip over themselves to avoid paying local workers decent wages. The lengths they’ll go to are almost comical - if they weren’t so damaging. Someone mentioned calling a Hawaiian fast food place only to be connected to an Indian call center, where operators with names like “Reginald” struggled to understand what “want fries with that?” actually meant. Another person described going into a physical Walmart store, only to be told to call customer service, which then routed them to yet another offshore call center where communication became a nightmare.